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SHIPPING
Keimod ships to all destinations. Orders which do not exceed the maximum dimensions
and weight of the packaged box size restrictions as imposed by your local postal
authority can be shipped to all International countries. Where the orders exceed
the box size restriction, we will email you to propose other options. The current
weight limit for all orders is 20 Kgs (kilograms). Should your order be heavier
than this limit, we will email you to propose other shipping solutions, some
of which, may increase the shipping cost for you.
All orders will be shipped via Hong Kong Post to the confirmed delivery address
unless otherwise requested.
- Standard Shipping
Register Air Post is our standard shipping method for parcel weights no more than 2 Kg. Packages are delivered
in an average of 1 ~ 2 weeks to most of the destination in US and UK. Deliveries
to Italy and France may take longer. Signature upon delivery would be required. For Paypal Payment, we ship the order to the address we receive with your Paypal notices. For Western Union Transfer payment, we ship to the billing address only.
- Express Shipping (Recommend)
Items may be shipped by a variety of carriers. Packages are delivered in an
average 1 ~ 3 business day. No weekend delivery in general. Signature upon
delivery would be required. For Paypal Payment, we ship the order to the address we receive with your Paypal notices. For Western Union Transfer payment, we ship to the billing address only. On line tracking would be provided.
Keimod will do all its best to ship at the soonest possible time, usually within
24 hours or by the next working day. Nevertheless, delivery will be handled
by the carriers in your countries. Keimod will not be held responsible for any
delivery delays beyond our control. If you would like to have your shipment
to be delivered in a later date, please notify us by email after purchase.
We deliver to P.O. Box, APO, and FPO locations which is confirmed by Paypal
or for those who paid by Western Union Transfer Payment.
Please be aware that our quotes for international orders do not include any
applicable duty, value added taxes (VAT), brokerage fees or import consumption
taxes. Nevertheless, we will do out best to help. A lower value invoice could
be provided as a courtesy to customers, Please specify it when you paid for
the items. Please feel free to write to us if anything we might help.
DEFECTIVE RETURNS & EXCHANGES
If the item you wish to return is inoperable, but has no apparent damage, it
is considered defective. The instructions on how to handle this type of return
will vary, since some manufacturers insist on handling defects directly. Defective
merchandise may be returned to us as long as it is in new, in an unused condition
and Return Authorization Number was issued (see below). Used, defective merchandise can also be returned to us for manufacturer warranty repairs where applicable. Repairs fees and shipping would be charged. If you can determine that a product is defective before using it, Keimod may be able to accept it back for exchange or refund; Unfortunately, original shipping charges are non-refundable. Simply follow the instructions below:
In general, returns cannot be accepted beyond 30 days from the original shipping
date.
Products eligible for return must be new, unused, unaltered, and contain all
original product packaging and accessories. Products must be repackaged properly
in the original packaging. Products not in original condition will not be accepted
for return. RETURN AUTHORIZATION NUMBER must be issued before any returns can be made. Contact Keimod using contact us form for a Return Authorization Number prior to returning the product. Products will not be accepted without a Return Authorization Number.
The R.A. number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Indicate your Return Authorization Number on the packing slip and include your packing slip with your return. Please write the R.A. number clearly on the outside of your returning package. Returns must be shipped prepaid and insured directly to Keimod. The return must be received by Keimod 14 calendar days after the R.A. number has been issued.
Please ship all returns and exchanges to:
Keimod
Returns & Exchange
Block A, 25/F Tower 1, Tsing Yung Terrace,
No.8 Tsing Yung St., Tuen Mun,
HONG KONG
To make sure every return is handled properly, please allow at least two weeks for your return to be processed and completed.
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